Frequently Asked Questions
How do I get started?
GenerousSolutions makes creating your custom event page, managing your tickets and registrations, and accepting payments and donations simple. Create an account and sign up your organization. You get access to your Dashboard and can start building your page immediately. Our simple campaign tools will guide you through the process. Publish when ready!
How much does it cost?
Fees are based on individual transactions. Credit card processing fees (2.9% + $0.30 per transaction) and GenerousSolutions platform fees (3.0%) are collected (by default) from your supporters. Free events have no fees. Visit our Pricing page for details.
What about Donor data?
Data is essential for successful campaigns, for cultivating relationships, for performance measurement and reporting. GenerousSolutions ensures that all the donor data you generate is 100% owned and accessible by your Nonprofit.
Can I cover the Credit Card and Platform costs?
By default, GenerousSolutions adds the platform fees directly to the donor transactions. Most donors would rather trade reasonable fees as a convenience for online payments, and over having your Nonprofit incur the cost and accounting overhead. Of course, if it's important for you to absorb these fees, GenerousSolutions can seamlessly make this happen.
Where can GenerousSolutions be used?
Anywhere! We are an online platform with a vision to help all Nonprofits. We are available anywhere online.
I have a problem. Who do I talk to?
Feel free to contact us at firstname.lastname@example.org with questions, concerns or feedback. We're here to help.